| About Us
Anders-Larsen
Consulting has developed Business-to-Business (B2B) Call Centers
"from scratch" and has helped existing Call Centers improve
their results. This work has resulted in tens of millions of
dollars in increased value for some of America’s largest
firms. Further, our network of Telecom Consultants has delivered
tens of millions of dollars in cost savings for our clients on
their Voice & Data Communications.
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Enterprise Communications
Call
Center Services
We help clients start up new centers or improve specific capabilities. Our focus
is Business-to-Business (B2B) Call Centers with an emphasis on Selling Skills,
Service Skills, Supervisor Coaching, Agent Scorecarding, and Cost Reduction.
We understand the complexities of integrating the Call Center with other functions,
field organizations, and customers and put together specific measures to achieve
balanced goals.
Telecommunications
Cost Reduction Services
We will analyze your company’s voice/data services and identify cost
reduction opportunities. We have a network of telecommunications experts and
access to the best Telecom pricing available in the marketplace. We typically
work on a Fixed Fee with a guaranteed ROI; we can also work on straight contingency
(share of savings). If we don’t save you money, you don’t pay!
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